Terms of Use

These Terms and Conditions set out the rules for using Grattiano’s online casino and sportsbook services. They explain the relationship between us and you, the account holder, and the standards we expect on the platform. By registering or using our services you agree to comply with these terms and any additional rules published alongside promotions or specific products.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise in writing. You must not share login details or allow unauthorised access to your account. We may require you to change your password or to use additional security checks if we consider it necessary to protect your account.

Account verification

We carry out identity and age verification checks to comply with our obligations. You agree to provide any documents we reasonably request, such as proof of identity, address or payment method. We may withhold withdrawals until verification is complete.

Account limits and activity

You can set personal deposit, loss and wagering limits via your account or ask our support team to assist. We monitor account activity for irregular patterns and may restrict play where we detect suspected fraud, money laundering, bonus abuse or collusion.

Suspension and closure

We may suspend, restrict or close accounts where there is suspected breach of these terms, evidence of underage play, chargebacks, or fraudulent behaviour. Where appropriate we will notify you and explain the reason for any action taken.

Eligibility requirements

To use our services you must be of legal gambling age in your jurisdiction and located in a territory where our services are permitted. It is your responsibility to ensure that your use of the platform complies with local law. We reserve the right to refuse registration and block access from restricted jurisdictions.

Acceptable platform use

You must use the site lawfully and fairly. Prohibited conduct includes attempting to manipulate games, using software or bots to play on your behalf, creating multiple accounts to gain an advantage, or attempting to bypass regional restrictions. Abusive behaviour towards staff or other customers will not be tolerated and may result in account action.

General bonus and promotion rules

Promotions are subject to specific terms stated with each offer. Wagering requirements, eligible games, maximum bet limits and expiry periods vary by promotion and will be displayed when you claim an offer. We may void bonuses or winnings where bonus terms are breached or where bonus abuse is suspected.

Deposits and withdrawals

We accept a range of payment methods as shown in your cashier. Deposits are usually credited immediately, subject to the provider. Withdrawal requests are processed after any required verification checks and may be subject to account limits or further review. Processing times depend on the payment method and third-party providers.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will investigate and respond using the contact details on the site. If you remain dissatisfied you may seek independent advice. We aim to resolve disputes promptly and fairly.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and where appropriate we will notify active account holders. Continued use of the service after publication of changes constitutes acceptance of the revised terms.